Booking fee
The initial 50% booking fee is non-refundable. It compensates for reserving the event dates, declining conflicting work, onboarding, initial planning and commencement of services.
Cancellation by the client
Cancellation must be submitted in writing. Refund eligibility is calculated after excluding the non-refundable booking fee, work already completed and non-recoverable third-party commitments.
| Notice before the first event | Treatment of the eligible balance |
|---|---|
| 120 days or more | Eligible balance refundable after permitted deductions |
| 90–119 days | 50% of the eligible balance refundable |
| 60–89 days | 25% of the eligible balance refundable |
| Fewer than 60 days | No refund |
| After installation, production or event services begin | No refund |
“Eligible balance” means amounts received above the non-refundable booking fee after deducting completed work, purchased materials, committed labour, travel, vendor advances and other non-recoverable costs.
Vendor commitments
Amounts paid or committed to venues, artists, production partners and other third parties are refundable only to the extent actually recovered from them. Any recovered amount due to the client will be passed on after receipt and reconciliation.
Postponement and rescheduling
One written request to postpone may be considered if the revised event occurs within 12 months of the original date. Approval is subject to our team and vendors being available. A rescheduling charge equal to 10% of the remaining professional fee applies, together with actual additional costs, vendor increases, travel changes and work that must be repeated. If the proposed new date is unavailable or the event is not held within 12 months, the cancellation terms apply.
Cancellation by Awegust Affairs
If we cancel for reasons within our reasonable control and cannot provide a suitable alternative, we will refund amounts attributable to services not performed together with third-party amounts that are recoverable. This does not apply where performance is prevented by force majeure or by the client’s breach.
Requesting a refund
Email the client name, event date, proposal or invoice number, payment reference and reason for the request to hello@awegustaffairs.in. A secondary copy may be sent to awegust.affairs@gmail.com. We will acknowledge the request and communicate the outcome after reviewing services delivered and commitments incurred.
Refund processing
Approved refunds are returned to the original payment method. After we initiate the refund, the client’s bank, card issuer or payment provider may require approximately 7–10 business days to reflect it. Foreign-exchange differences, gateway fees and charges retained by banks or payment providers are not reimbursed by Awegust Affairs unless required by law.